Botswana Government is Hiring Customer Service Relations Coordinator – D1 Salary Scale – 🔌🔥 𝐒𝐀 𝐉𝐨𝐛𝐬 𝐃𝐢𝐫𝐞𝐜𝐭

Organisation: Directorate of Public Service Management
Vacancy Circular: No. 3 of 2026
Reference Number: DP 19/33/2 VIII (14)
Location: Gaborone, Botswana
Salary Scale: D1 (P386,892.00 – P426,660.00 per annum)
Leave: 30 working days per annum
Closing Date: 16 April 2026

Overview

The Directorate of Public Service Management (DPSM) invites applications from suitably qualified, experienced and self-driven citizens of Botswana for the position of Customer Service Relations Coordinator.

The successful candidate will play a key role in improving service delivery within Ministries and Departments by strengthening customer service systems, standards and processes.

Benefits

Optional contributory Medical Aid Scheme (Employer 50% / Employee 50%)
Contributory Pension Fund Scheme (Employer 15% / Employee 5%)

Minimum Qualifications

Degree in Social Sciences with majors in:
- Marketing
- Business Studies
- Consumer Studies
- Management Studies
- Or equivalent qualification

Experience

Minimum of 8 years’ experience in Customer Relations Management

Main Purpose of the Job

To facilitate Ministerial and Departmental customers with efficient and responsive services through effective liaison with service providers.

Key Performance Areas

Create awareness among customers regarding available services
Advise customers on service centres and service access points
Respond to customer queries (telephone, email or face-to-face)
Develop and monitor implementation of Customer Service Standards
Review and improve business processes based on customer feedback
Develop methods to measure customer satisfaction
Guide service providers on fast-tracking service delivery
Investigate and resolve customer complaints
Establish feedback mechanisms for complaints handling
Consult with supervisors to improve service delivery
Recommend improvements to customer service policies and standards
Support integration of Customer Service Policies into organisational strategies

Required Competencies

Deciding and Initiating Action
Leading and Supervising
Adhering to Principles and Values
Relating and Networking
Writing and Reporting
Planning and Organising
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks

Application Process

APPLY HERE

Botswana Government is Hiring Customer Service Relations Coordinator – D1 Salary Scale