Botswana Government is Hiring Customer Service Relations Coordinator โ D1 Salary Scale
Organisation: Directorate of Public Service Management
Vacancy Circular: No. 3 of 2026
Reference Number: DP 19/33/2 VIII (14)
Location: Gaborone, Botswana
Salary Scale: D1 (P386,892.00 โ P426,660.00 per annum)
Leave: 30 working days per annum
Closing Date: 16 April 2026
Overview
The Directorate of Public Service Management (DPSM) invites applications from suitably qualified, experienced and self-driven citizens of Botswana for the position of Customer Service Relations Coordinator.
The successful candidate will play a key role in improving service delivery within Ministries and Departments by strengthening customer service systems, standards and processes.
Benefits
- Optional contributory Medical Aid Scheme (Employer 50% / Employee 50%)
- Contributory Pension Fund Scheme (Employer 15% / Employee 5%)
Minimum Qualifications
- Degree in Social Sciences with majors in:
- Marketing
- Business Studies
- Consumer Studies
- Management Studies
- Or equivalent qualification
Experience
- Minimum of 8 yearsโ experience in Customer Relations Management
Main Purpose of the Job
To facilitate Ministerial and Departmental customers with efficient and responsive services through effective liaison with service providers.
Key Performance Areas
- Create awareness among customers regarding available services
- Advise customers on service centres and service access points
- Respond to customer queries (telephone, email or face-to-face)
- Develop and monitor implementation of Customer Service Standards
- Review and improve business processes based on customer feedback
- Develop methods to measure customer satisfaction
- Guide service providers on fast-tracking service delivery
- Investigate and resolve customer complaints
- Establish feedback mechanisms for complaints handling
- Consult with supervisors to improve service delivery
- Recommend improvements to customer service policies and standards
- Support integration of Customer Service Policies into organisational strategies
Required Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Relating and Networking
- Writing and Reporting
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
Application Process
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