FNB Multiskilled Consultant โ Gaborone, Botswana | Bachelorโs Degree + 12 Months Experience | Apply by 30 September 2026
FNB (First National Bank) is recruiting a Multiskilled Consultant for a full-time position in Gaborone, Botswana.
The successful candidate will provide relief support across several frontline banking functions, including Teller, Collections Consultant and Cash Migration Official duties, helping ensure the smooth and effective operation of these functional areas.
Applicants need a Bachelorโs degree in Business or a related field and at least 12 months of working experience.
Closing date note: The vacancy information supplied displays an online Workday end date of 31 December 2026, while you have provided 30 September 2026 as the closing date. Applicants should apply by 30 September 2026 and confirm the deadline on the official application page.
Job Overview
| Job Detail | Information |
|---|---|
| Employer | FNB / FirstRand Group |
| Position | Multiskilled Consultant |
| Job Requisition ID | R50449 |
| Location | Gaborone, Botswana |
| Employment Type | Full Time |
| Qualification | Bachelorโs Degree in Business or related field |
| Experience | 12 months working experience |
| Closing Date Provided | 30 September 2026 |
| Workday End Date Shown | 31 December 2026 |
Job Purpose
The Multiskilled Consultant provides a relief function across several important frontline banking roles.
The successful candidate may provide support for:
- Teller functions
- Collections Consultant functions
- Cash Migration Official functions
The purpose is to perform these responsibilities efficiently and effectively while helping ensure the smooth running of the relevant functional areas.
Minimum Requirements
Applicants must have:
Education
- Bachelorโs Degree in Business or a related field
Experience
- 12 months working experience
The supplied vacancy does not specify that the 12 months must be in a particular banking role.
Key Duties and Responsibilities
Customer Service
The successful candidate will:
- Deliver an exceptional customer experience in line with Balanced Scorecard standards.
- Engage customers professionally according to established service standards.
- Understand customers’ needs and expectations.
- Provide appropriate solutions to customers.
- Help ensure customers receive efficient and professional service.
Customer Complaints and Collections
The Multiskilled Consultant will:
- Deal with customer complaints relating to collection activities.
- Work toward resolving complaints to the customer’s satisfaction.
- Maintain professional communication when handling customer concerns.
Sales and Business Growth
The position includes a strong sales and business-performance component.
Responsibilities include:
- Contributing toward net profit growth for the business.
- Identifying potential sales opportunities.
- Converting identified leads into successful sales.
- Achieving individual targets.
- Working according to the appropriate business area or sales plan.
- Tracking sales activities.
- Controlling and influencing sales activities.
- Helping increase overall sales efficiency.
Teller, Service, Sales and Administration Support
The successful candidate will manage performance standards for relief roles across:
- Telling
- Service
- Sales
- Administration
This means candidates should be comfortable adapting to different responsibilities according to the operational needs of the business.
Frontline Banking Responsibilities
The Multiskilled Consultant will also:
- Approve frontline activities.
- Validate frontline activities.
- Verify transactions or activities where required.
- Check relevant frontline activities.
- Authorise activities according to applicable processes and authority.
Accuracy and attention to detail are therefore important in this position.
Governance and Compliance
The successful candidate must:
- Comply with governance requirements.
- Follow applicable legislative requirements.
- Comply with audit requirements.
- Ensure activities are performed according to the required banking controls and procedures.
Skills Relevant to the Position
Although the supplied advert does not provide a separate formal skills section, the listed responsibilities indicate that successful performance will involve areas such as:
- Customer service
- Communication
- Sales
- Customer needs analysis
- Complaint resolution
- Attention to detail
- Frontline banking
- Administration
- Target achievement
- Compliance
- Governance
- Teamwork
- Adaptability
These are derived from the advertised responsibilities and should not be interpreted as additional formal minimum requirements.
How to Apply for the FNB Multiskilled Consultant Position
Applications should be submitted online through the official FirstRand/FNB Workday recruitment platform.
Job Requisition ID: R50449
Closing Date Provided: 30 September 2026
Because the supplied Workday information also displays 31 December 2026, applicants should not wait for the later system date. Apply by the 30 September 2026 date you provided and check the official listing for any updated deadline information.
Employment Equity
Appointments will be made in line with FirstRand Group’s Employment Equity Plan.
The Bank also supports the recruitment and advancement of individuals with disabilities.
Candidates may voluntarily disclose disability information. The vacancy states that this information will be kept confidential unless disclosure is required by law.
CV Tips for FNB Multiskilled Consultant Applicants
1. Put Your Degree Near the Top
The position requires a:
Bachelorโs Degree in Business or a related field
Clearly state:
- Qualification
- Institution
- Year completed
2. Clearly Show Your 12 Months of Experience
Because at least 12 months’ working experience is required, your employment history should include accurate dates.
For example:
Customer Service Consultant โ ABC Company
January 2025 โ March 2026
Then briefly describe your relevant responsibilities.
3. Highlight Customer Service Experience
The position has significant customer interaction.
If applicable, highlight experience involving:
- Assisting customers
- Resolving enquiries
- Handling complaints
- Providing solutions
- Frontline service
4. Highlight Sales Experience
FNB specifically requires the successful candidate to convert leads into sales and achieve individual targets.
Mention genuine experience with:
- Sales targets
- Lead conversion
- Cross-selling
- Upselling
- Customer needs analysis
- Product recommendations
5. Include Cash or Teller Experience if You Have It
If applicable, highlight experience involving:
- Cash handling
- Teller operations
- Transaction processing
- Cash balancing
- Banking systems
Do not claim teller experience if you do not have it; the supplied advert does not explicitly require prior teller experience.
6. Demonstrate Compliance and Accuracy
Banking roles require strong attention to procedures.
Relevant CV phrases may include genuine experience with:
- Compliance procedures
- Transaction verification
- Record keeping
- Internal controls
- Audit requirements
- Data accuracy
Example CV Profile
โBusiness graduate with over 12 months of professional experience in customer service, administration and customer-facing operations. Strong communication and problem-solving abilities with experience assisting customers, resolving queries and working toward performance targets. Detail-oriented, adaptable and committed to delivering professional service while complying with organisational policies and procedures.โ
Adapt this example to reflect your actual experience.
Possible FNB Multiskilled Consultant Interview Questions
- Tell us about yourself.
- Why do you want to work for FNB?
- What do you know about First National Bank?
- Why are you interested in the Multiskilled Consultant position?
- What customer service experience do you have?
- What does exceptional customer service mean to you?
- How would you identify a customer’s needs?
- How would you handle an unhappy customer?
- Tell us about a difficult customer complaint you resolved.
- How would you handle a complaint relating to collections?
- What sales experience do you have?
- How would you convert a customer lead into a sale?
- How do you work toward sales targets?
- What would you do if you were falling behind your target?
- What experience do you have handling cash?
- How would you ensure accuracy when processing transactions?
- Why is attention to detail important in banking?
- What do you understand about banking compliance?
- Why are audit requirements important?
- How would you protect confidential customer information?
- How do you handle multiple responsibilities at the same time?
- Tell us about a time you worked under pressure.
- How do you adapt when asked to perform a different role?
- What would you do if you noticed an incorrect transaction?
- Why should FNB appoint you as a Multiskilled Consultant?
Frequently Asked Questions
Where is the position based?
The position is based in Gaborone, Botswana.
Is the position full-time?
Yes. It is advertised as a full-time position.
What qualification is required?
Applicants need a Bachelorโs Degree in Business or a related field.
How much experience is required?
Applicants need:
12 months working experience
What are the main responsibilities?
The position involves relief support across Teller, Collections Consultant and Cash Migration Official functions, as well as customer service, sales, frontline activities, administration and compliance.
Is there a salary listed?
No salary or remuneration amount is provided in the supplied vacancy information.
What is the closing date?
You have provided 30 September 2026 as the closing date. The supplied Workday text, however, displays 31 December 2026 as its system end date. Applicants should apply by the earlier provided date and verify the current deadline on the official listing.
Important Vacancy Summary
Employer: FNB / FirstRand Group
Position: Multiskilled Consultant
Requisition: R50449
Location: Gaborone, Botswana
Employment: Full Time
Qualification: Bachelorโs Degree in Business or related field
Experience: 12 months working experience
Main Functions: Teller, Collections Consultant and Cash Migration Official relief support
Key Responsibilities: Customer service, sales, complaint resolution, frontline activities, administration, governance and compliance
Closing Date Provided: 30 September 2026
Apply Here: Multiskilled Consultant โ FNB Gaborone
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