Roots & Journeys is inviting applications for a Driver position based in Gaborone, Botswana.

This is a full-time hospitality position requiring a candidate with a valid Class B Driver’s Licence and Passenger PrDP. The successful candidate must be available to work weekends on rotation and travel to lodges when required.

The employer is particularly looking for someone who can make guests feel safe, supported and confident throughout their journey.

Job Overview

Job Detail	Information
Employer	Roots & Journeys
Position	Driver
Location	Gaborone, Botswana
Employment Type	Full-Time
Category	Hospitality
Driver’s Licence	Valid Class B
Professional Permit	Passenger PrDP
Weekend Work	Required on rotation
Travel	Must be able to travel to lodges when required
Application Method	Email
Closing Date	8 September 2026

About the Driver Position

This Driver vacancy has a strong guest-service and hospitality focus.

The employer is looking for someone who does more than simply transport guests from one destination to another. The successful candidate should be capable of taking responsibility for the guest relationship and helping guests feel safe and secure throughout their experience.

As the employer explains, the goal is for guests to feel:

“I am in safe hands. If something happens, I know exactly who to call.”

Candidates should therefore possess the confidence, emotional intelligence and professionalism required to interact directly with guests.

Key Responsibilities

Based on the vacancy information provided, the successful candidate will be expected to:

• Help guests feel safe and secure.
• Take ownership of the guest relationship from start to finish.
• Travel to lodges when required.
• Provide a professional and reassuring experience to guests.

The supplied advert does not provide a longer list of day-to-day driving duties, so additional responsibilities should not be assumed to be official requirements.

Minimum Requirements

Applicants must have:

Valid Class B Driver’s Licence

and

Valid Passenger PrDP

Candidates must also be able to:

• Work weekends on a rotational basis.
• Travel to lodges when required.

Experience Requirement

The vacancy information provided does not specify a minimum number of years of driving or hospitality experience.

Candidates with relevant professional driving, tourism, lodge or guest-service experience should highlight it on their CV if applicable, but it should not be presented as an advertised minimum requirement.

What the Employer Is Looking For

The vacancy places particular emphasis on the candidate’s ability to manage relationships with guests.

The employer specifically mentions:

• Confidence
• Emotional intelligence
• Ability to take ownership of the guest relationship
• Commitment to making guests feel safe
• Availability for weekend work
• Willingness to travel to lodges

This means your interpersonal abilities may be just as important as your ability to drive.

Guest Safety and Service

In a hospitality environment, the Driver may be one of the first and last people a guest interacts with during their journey.

Applicants should therefore be prepared to demonstrate qualities such as:

• Professional communication
• Courtesy
• Patience
• Calmness
• Reliability
• Discretion
• Guest awareness
• Emotional intelligence

These are useful qualities to highlight where they genuinely reflect your experience and abilities.

How to Apply for the Driver Position

Interested candidates should submit their application via email to:

recruit@rootsandjourneys.com

The supplied vacancy information does not specify a mandatory email subject line or list particular supporting documents that must accompany the application.

Closing Date

8 September 2026

Candidates should submit their applications before the deadline.

CV Tips for Roots & Journeys Driver Applicants

Because this position combines driving with guest service, your CV should demonstrate both areas.

1. Clearly State Your Licence and PrDP

Place these details near the top of your CV:

Driver’s Licence: Class B
Passenger PrDP: Valid

Only state these if you currently hold them.

2. Highlight Professional Driving Experience

Although no minimum number of years is specified, any relevant driving experience should be clearly presented.

Include:

Employer: [Company]
Position: Driver
Period: [Month/Year – Month/Year]

Then describe your genuine responsibilities.

3. Highlight Hospitality or Tourism Experience

If you have previously worked in:

• Hotels
• Lodges
• Resorts
• Tourism
• Guest transfers
• Shuttle services
• Safari operations
• Hospitality

make this visible on your CV.

4. Highlight Passenger-Driving Experience

Since a Passenger PrDP is required, genuine experience transporting passengers can be particularly relevant.

Mention experience such as guest transfers or other professional passenger transportation where applicable.

5. Demonstrate Customer Service Skills

This role specifically focuses on the guest relationship.

Where true, highlight your ability to:

• Welcome guests professionally.
• Communicate clearly.
• Handle guest concerns.
• Remain calm when problems occur.
• Assist guests professionally.
• Build trust with passengers.

6. Mention Your Flexibility

If applicable, state your willingness to:

• Work weekends on rotation.
• Travel to lodges.
• Work according to operational schedules.

Example CV Profile

“Professional and guest-focused Driver with a valid Class B Driver’s Licence and Passenger PrDP. Committed to safe and responsible passenger transportation while delivering a professional and welcoming guest experience. Confident, reliable and emotionally intelligent, with strong interpersonal skills and willingness to work rotational weekends and travel to lodges when required.”

Adjust this profile so that it accurately reflects your experience.

Possible Driver Interview Questions

1. Tell us about yourself.
2. Why are you interested in this Driver position?
3. Do you have a valid Class B Driver’s Licence?
4. Do you have a valid Passenger PrDP?
5. What professional driving experience do you have?
6. Have you previously transported guests or passengers?
7. Have you worked in hospitality or tourism before?
8. What does excellent guest service mean to you?
9. How would you make a guest feel safe during a journey?
10. How would you welcome guests when meeting them for the first time?
11. How would you handle a nervous or anxious passenger?
12. What does emotional intelligence mean to you?
13. Give us an example of when you successfully handled a difficult customer.
14. How would you respond if a guest complained about their journey?
15. What would you do if an unexpected problem occurred while transporting guests?
16. How do you remain calm in stressful situations?
17. How would you communicate a delay to guests?
18. How do you maintain professionalism around high-profile or demanding guests?
19. Why is confidentiality important when transporting guests?
20. What does it mean to “own the guest relationship from start to finish”?
21. Are you willing to work weekends on rotation?
22. Are you willing to travel to lodges when required?
23. How do you prepare yourself and your vehicle before transporting passengers?
24. What would you do if you believed a vehicle was unsafe to drive?
25. How do you ensure passengers remain safe during a journey?
26. How do you manage unfamiliar routes?
27. How would you handle a guest who asks you to drive faster because they are late?
28. What would you do during an emergency involving a guest?
29. What qualities make someone an excellent hospitality driver?
30. Why should we select you for this Driver position?

Important Vacancy Summary

Employer: Roots & Journeys
Position: Driver
Location: Gaborone, Botswana
Employment Type: Full-Time
Industry: Hospitality
Driver’s Licence: Valid Class B
Professional Permit: Passenger PrDP
Experience: No minimum number of years specified
Availability: Weekend work on rotation required
Travel: Must be willing to travel to lodges when required
Application Email: recruit@rootsandjourneys.com
Closing Date: 8 September 2026