Job Opportunity:
Location: Johannesburg, Gauteng
Employment Type: Permanent
Closing Date: 10 March 2026
About GALXBOY
GALXBOY is a proudly South African streetwear brand rooted in youth culture and urban creativity. Built on ambition and authenticity, the brand has grown into a nationally recognised label known for bold design and cultural relevance.
Role Purpose
The Customer Service Consultant serves as the frontline representative for both online and in-store customers. The role focuses on delivering professional support, resolving queries efficiently, and ensuring a positive customer experience at every touchpoint.
Key Responsibilities
Customer Interaction & Support
– Maintain a professional, empathetic, and positive attitude when engaging with customers
– Respond promptly to customer queries via email and telephone
– Meet daily, weekly, and monthly response and resolution KPIs
– Investigate and resolve customer complaints effectively
Service Delivery & Administration
– Provide accurate product information and guidance
– Process customer orders, applications, and service requests
– Maintain accurate records of customer interactions and transactions
– Escalate complex matters to management when required
Communication & Reporting
- Coordinate with internal teams to resolve issues efficiently
- Provide feedback to improve service processes
- Report recurring issues and escalations to line management
Requirements
- 1โ2 yearsโ experience in a call centre or customer service correspondence role
- Familiarity with helpdesk systems or ticketing platforms
- Matric certificate (additional Office Management or Microsoft Office certification advantageous)
- Proficiency in Microsoft Office Suite
- Strong communication, organisational, and problem-solving skills
APPLICATION PROCESS
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