Customer Service Advisors (X2) โ€“ Huntswood – Apply by 31 December 2025

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Job Opportunity:

Locations:

  • Umhlanga, KwaZulu-Natal (Permanent)
  • Cape Town, Western Cape (Seasonal Contract โ€“ USA Talent Pool)

Overview

Huntswood is expanding its global customer service team and is looking for enthusiastic, motivated, and service-driven Customer Service Advisors. If you are a confident communicator with strong problem-solving skills and a passion for helping peopleโ€”this opportunity is for you.

Both roles involve delivering exceptional customer support through voice, email, and webchat channels, ensuring high-quality responses and maintaining strong relationships with customers.

1. Customer Service Advisor โ€“ Umhlanga (Permanent)

Closing Date: 05 December 2025

Key Responsibilities

– Handle high volumes of calls, chats, and emails with professionalism and accuracy

– Proactively troubleshoot and resolve customer issues

– Manage escalated calls and complaints in line with procedures

– Collaborate with internal teams to resolve customer queries

– Build strong rapport and deliver outstanding customer experiences

Minimum Requirements

  • Matric / NQF Level 4
  • Clear criminal & credit record
  • Computer literate
  • Minimum 1 year experience in:
    • Gas & Electricity campaign (essential)
    • Customer service and sales
  • Basic understanding of the UK Energy Market (advantageous)

Skills & Attributes

  • Excellent verbal and written communication
  • Strong customer service and sales ability
  • Ability to engage with diverse customer personalities
  • Adaptive, resilient, and solution-driven

Behavioural Fit

  • Dependable, genuine, and trustworthy
  • Driven, passionate, and proactive
  • Friendly, compassionate, and collaborative

2. Customer Service Advisors โ€“ USA Campaign (Talent Pool, Seasonal Contract โ€“ Cape Town)

Closing Date: 31 December 2025

Overview

Huntswood is building a seasonal customer service talent pool for future USA-based support campaigns. Candidates must have webchat and voice support experience, thrive in fast-paced environments, and enjoy helping people solve real-time issues.

Key Requirements

  • Matric / NQF Level 4
  • Clear criminal & credit record
  • Experience in voice and webchat customer support
  • Passion for customer engagement
  • Strong communication and problem-solving abilities

APPLICATION PROCESS

APPLY HERE
General Assistant โ€“ Franschhoek (Fixed-Term Contract) – Apply by 31 December 2025
Cashier โ€“ Franschhoek (Fixed-Term Contract) – Apply by 31 December 2025

OTHER VACANCIES

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