Job Opportunity:

Location: Durban, KwaZulu-Natal, South Africa (On-site & Hybrid)
Closing Date: Open until filled
Position Type: Full-Time (On-site/Hybrid)
Paterson Grade: Not specified

Overview

Mr Price Money is recruiting eight (8) Call Centre Agents across multiple teams: Customer Service, E-commerce, Mobile, New Accounts, and New Customer Accounts Processing. The successful candidates will handle customer queries via phone, email, WhatsApp, and webchat, ensuring accurate, efficient, and professional support that enhances the overall customer experience.

Key Responsibilities

Respond to customer queries across channels (calls, chat, email, WhatsApp).
Accurately log and update customer information on systems.
Resolve billing, SIM, product and retail account queries timeously.
Handle complaints with professionalism and ensure follow-up until resolution.
Adhere to service standards, POPIA and NCA compliance guidelines.
Meet daily/weekly productivity and quality targets.
Continuously improve product knowledge to boost first-contact resolution.

Additional (New Accounts & Processing):

Verify employment/personal details on store card applications.
Process new account applications across all Mr Price Money divisions.
Request missing documents and review financial information for credit approval.
Maintain accurate customer database records.

Requirements & Skills

Grade 12 / Matric (essential).
At least 1 year of call centre customer support experience.
Computer literate, multi-channel system proficiency.
Knowledge of NCA and POPIA.
Excellent verbal and written communication skills.
Strong customer-service orientation, resilience and attention to detail.
Ability to multi-task and work under pressure in a fast-paced environment.

Remuneration & Benefits

Market-related salary.
Performance incentives where applicable.
Growth opportunities within the Mr Price Group.

Employment Equity

Mr Price Money is committed to Employment Equity. Appointment will be made in line with company transformation objectives.

Current Vacancies (Durban – 8 Posts):

Call Centre Agent (New Accounts) – On-site
Call Centre Agent (Customer Service – E-commerce) – Hybrid
Call Centre Agent (Customer Service) – On-site
Call Centre Agent (New Customer Accounts Processing)
Call Centre Agent (New Accounts) – On-site
Call Centre Agent (New Accounts) – On-site
Call Centre Agent (Customer Service – Mobile) – Hybrid
Call Centre Agent (Customer Service – Mobile) – On-site

APPLICATION PROCESS

APPLY HERE

Call Centre Agent – Mr Price Money (8 Posts) – Durban, KwaZulu-Natal – Apply (Open Until Filled)