Apply for Old Mutual Receptionists X2 โ€“ Gaborone & Francistown, Botswana | Degree/Diploma + 3 Years Experience | Apply by 10 September 2026

Apply for Old Mutual Receptionists X2 โ€“ Gaborone & Francistown, Botswana | Degree/Diploma + 3 Years Experience | Apply by 10 September 2026

How to Apply for Old Mutual Receptionist Jobs

Applications must be submitted through Old Mutual’s online careers system.

Apply for Old Mutual Receptionist X2

When completing the online application, candidates should ensure that their personal information, qualifications and employment history are accurate before submitting.

Closing Date

10 September 2026 at 23:59

Candidates are encouraged to apply early rather than waiting until the final day.

CV Tips for Old Mutual Receptionist Applicants

This is not simply a role where the successful candidate sits at a reception desk. Your CV should demonstrate experience across reception, customer service, administration, complaint handling and communication.

1. Highlight Your Reception Experience

The vacancy requires at least 3 years of client-facing/receptionist experience.

For every relevant position, clearly state:

Employer: [Company]
Position: [Job Title]
Dates: [Start โ€“ End]

Then describe your relevant responsibilities.

2. Highlight Switchboard Experience

If applicable, mention genuine experience with:

  • Answering incoming calls
  • Transferring calls
  • Taking messages
  • Handling telephone enquiries
  • Managing high call volumes

3. Highlight Customer Service Experience

Include genuine experience involving:

  • Welcoming customers
  • Handling customer enquiries
  • Resolving customer problems
  • Providing information
  • Managing customer expectations
  • Following up with customers

4. Highlight Complaint Management

Because complaints management is an important part of the position, mention any experience you have with:

  • Receiving complaints
  • Logging complaints
  • Escalating complaints
  • Tracking cases
  • Following up with customers
  • Meeting turnaround times

5. Highlight Microsoft Office Skills

The vacancy specifically requires proficiency in the Microsoft Office Suite.

Where applicable, list programs you genuinely know, such as:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint

6. Mention NPS, NES or VoC Experience

If you have previous experience with:

  • Net Promoter Score
  • Net Effort Score
  • Customer satisfaction surveys
  • Voice of Customer programmes
  • Customer feedback analysis

make this visible because it is directly relevant to the position.

Don’t claim NPS or NES experience if you have never worked with these processes.

7. Show Your Ability to Multitask

Reception environments can involve customers arriving while phones are ringing, emails require responses and administrative tasks are pending.

Your CV should demonstrate your ability to:

  • Prioritise
  • Stay organised
  • Work accurately
  • Manage competing tasks
  • Meet deadlines

CV Profile Example

โ€œProfessional and customer-focused receptionist with over three years of experience in client-facing and front-office environments. Experienced in reception administration, switchboard management, customer enquiries, complaint handling and administrative support. Proficient in Microsoft Office with strong verbal and written communication skills, attention to detail and the ability to manage multiple priorities while maintaining excellent customer service.โ€

Adjust this example according to your actual experience.

Possible Old Mutual Receptionist Interview Questions

  1. Tell us about yourself.
  2. Why do you want to work for Old Mutual?
  3. What do you know about this Receptionist position?
  4. How many years of reception or client-facing experience do you have?
  5. What makes an excellent receptionist?
  6. How would you welcome a customer entering the office?
  7. How do you answer a business telephone professionally?
  8. How would you handle several incoming calls while assisting a customer at reception?
  9. How do you prioritise competing tasks?
  10. How would you deal with a difficult visitor?
  11. Tell us about a time you dealt with an unhappy customer.
  12. How would you handle a customer complaint?
  13. Why is it important to log customer complaints accurately?
  14. How would you follow up on an unresolved complaint?
  15. What would you do if another department was taking too long to resolve a customer’s complaint?
  16. What do you understand about Net Promoter Score (NPS)?
  17. What is the purpose of gathering customer feedback?
  18. How would you encourage a customer to participate in a survey?
  19. What does Voice of the Customer mean to you?
  20. How can customer feedback improve an organisation?
  21. What experience do you have using Microsoft Office?
  22. How would you maintain an accurate visitor register?
  23. How do you protect confidential customer information?
  24. What is sales lead generation?
  25. How would you identify a potential sales opportunity during a customer interaction?
  26. How would you refer a sales lead without making the customer feel pressured?
  27. Describe your administrative experience.
  28. How do you maintain a professional reception environment?
  29. How do you remain professional when working under pressure?
  30. Why should Old Mutual select you for this Receptionist position?

Important Vacancy Summary

Employer: Old Mutual
Position: Receptionist X2
Requisition: JR-83568
Number of Positions: 2
Locations: Gaborone and Francistown, Botswana
Reports To: Customer Experience Lead
Qualification: Degree/Diploma in Office Administration, Secretarial Studies or related field
Experience: At least 3 years in client-facing/receptionist roles
Key Areas: Reception, switchboard, customer service, NPS/NES surveys, complaints management, administration and sales lead generation
Application Method: Online
Closing Date: 10 September 2026 at 23:59