Call Centre Agent – Fidelity Services Group (Fidelity ADT) -Johannesburg – Apply by 10 October 2025

Job Opportunity:

Purpose of the Role

To provide exceptional customer service and technical support to both internal and external customers via telephone, email, and face-to-face interaction — ensuring efficient resolution of all queries and adherence to Fidelity ADT’s service standards.

Key Responsibilities

Answer and manage inbound customer calls, offering prompt and professional assistance.
Troubleshoot and provide telephonic solutions for technical issues.
Action and update all customer requests on Listener.
Respond to and resolve written and online customer correspondence.
Perform administrative duties such as completing forms, emailing customers, and liaising with internal departments.
Meet service level agreements (SLAs), productivity targets, and quality standards.
Take full ownership of escalated customer queries until resolved.
Ensure customer interactions reflect professionalism, courtesy, and efficiency.

Minimum Requirements

Matric (Grade 12).
Computer literate (MS Office proficiency).
At least 1 year of customer service experience in a call centre environment.
Excellent verbal and written communication skills.

Skills and Competencies

Customer service focus • Problem-solving ability • Time management • Accuracy and attention to detail • Team collaboration • Positive attitude • Professional telephone etiquette.

Employment Equity

Fidelity Services Group supports the principles of the Employment Equity Act. Preference will be given to Historically Disadvantaged Candidates and Black Female Candidates as part of our transformation strategy.

APPLICATION PROCESS

APPLY HERE

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