Job Opportunities

1) Customer Service Centre Agent ×45

Grade: B5 (Patterson) • Salary: Market-related • Type: Permanent
Location: Central Operations Centre (COC), 36 Assegai Wood Rd, Rooihuiskraal, Centurion
Reports to: Customer Service Centre Supervisor
Objective: Frontline support to SANRAL customers—queries, transactions, eTags, ABT/mobile app assistance—driving positive CX and toll compliance.
Minimum: NQF 5 Higher Certificate (Business Admin/Customer Service/Call Centre/Retail/Office Admin); 3 yrs customer-facing experience; SAQA equivalence where applicable.
Core competencies: CRM/VoIP & digital tools; SANRAL products/processes (registration, billing, dispute resolution); clear empathetic communication; time management; problem-solving; customer relationship management.
Key outputs: In-person/phone support; account registration & data capture; database upkeep; complaints handling & escalation; outlet risk awareness; cash-handling compliance & daily reconciliation; shift reporting; service aligned to CX scorecards.
Equity & checks: Appointments per SANRAL EE plan; employment reference checks apply.
Apply by: 17 September 2025 — Click here to apply

2) ICT Contracts & Projects Administrator

Grade: Paterson C3 • Type: Permanent • Closing: 16 September 2025
Location: SANRAL COC, Centurion
Objective: Provide coordination and admin support across ICT projects and contracts—dashboards, reporting, vendor support, governance.
Minimum: NQF 6 in IT or Project Management; Project Mgmt cert (CAPM/PMP/PRINCE2/Scrum); 3 yrs IT project/programme admin.
Advantageous: MS Project; PMBOK/Agile/SDLC knowledge.
Competencies: Portfolio & project tools; SDLC & Agile; ICT & contract management; stakeholder alignment; strong written/verbal communication; accuracy; organising & prioritising; proactive & adaptable.
Key outputs: Project admin (meetings, minutes, access, resources); portfolio packs (charters/scopes/risks/budgets); change-management support; enterprise ICT dashboards & exec reports; procurement & tender admin; invoice flow & contract change control; central document repository setup/governance/training; vendor & resource coordination.
Equity & checks: EE plan applies; reference checks required.
Click here to apply

3) Specialist: Structural Engineer

Grade: D4 (Patterson) • Salary: Market-related • Type: Permanent • Closing: 17 September 2025
Location: SANRAL Head Office, Val de Grace, Pretoria
Objective: National leadership of structures (bridges, culverts, hydraulics)—design, construction, maintenance & rehabilitation; central policy/standards; specialist advisory across regions and to external bodies.
Minimum: NQF 8 BEng/BSc (Civil – Structures) + PrEng (ECSA); 10 yrs bridge engineering (incl. 5 yrs TMH7 design); 5 yrs managerial/3 yrs leadership; travel to regions/sites.
Advantageous: Consulting background; COTO Bridge Inspector/Senior Bridge Inspector; experience beyond minimums.
Technical: Advanced design/documentation software; TMH7 & COTO TRH/TMH; geotechnical, hydrology & hydraulics; understanding of geometrics/pavements/network ops.
Key outputs: Identify/prioritise structure projects; develop & maintain policies/standards/procurement pro-formas; ISO 55000-aligned structures asset management; national oversight & approvals (concepts, design reports, final drawings, rehab); QA site visits; research/innovation; industry workshops; mentor EITs; chair SANRAL structures working group; own ITIS Structures/Bridge module; data integrity & reporting.
Equity & checks: EE plan applies; reference checks required.
Click here to apply

4) ICT Contracts Manager

Grade: Paterson D2 • Type: Permanent • Closing: 16 September 2025
Location: SANRAL COC, Centurion
Objective: End-to-end ICT contract lifecycle & vendor performance management aligned to PFMA/Treasury/PPPFA and SANRAL strategy.
Minimum: NQF 7 (Law/Contract Mgmt/SCM/IT); Project Mgmt cert (CAPM/PMP/PRINCE2/Scrum); 5 yrs ICT contract management.
Competencies: SA contract law; PFMA & Treasury regs; SCM frameworks; SLA/KPI design & enforcement; financial/budget basics; drafting & negotiation; vendor/stakeholder engagement; performance monitoring & reporting.
Key outputs: Draft/review/implement/administer contracts; central repository & milestone tracking; renewals/amendments & close-out; SLA/KPI monitoring, penalties/incentives; formal service reviews; invoice/deliverable verification; risk ID & mitigation; dispute resolution with Legal; cross-functional coordination (Procurement, Finance, Ops, Legal).
Equity & checks: EE plan applies; reference checks required.
Click here to apply

5) General Manager: Organisational Excellence

Type: Permanent
Objective: Lead the Organisational Excellence (OE) function—OD & change, culture, talent/performance, knowledge management and wellness—to uplift organisational performance.
Minimum: NQF 8 (HR/Industrial Psychology/Social Sciences or equivalent) + 10 yrs HR generalist experience + 5 yrs leadership/managerial; SABPP registration advantageous.
Competencies: Communication; conflict resolution; contract management; coordination; decision-making; delivery; problem-solving; relationship building; Microsoft skills.
Key outputs: OE strategy & operational plan; Centre-of-Excellence for people best practice; culture & climate diagnostics; change-management programmes; staff engagement & retention; organisational design; talent management & succession; performance culture & metrics; knowledge-management systems; employee wellness (holistic); remuneration/reward insights & governance; audit/risk/compliance oversight.
Apply: Submit CV as per advert; Click here to apply

6) General Manager: Human Resources

Type: Permanent
Objective: Strategically lead SANRAL’s HR to deliver end-to-end people services aligned to organisational strategy.
Minimum: NQF 8 (HR/Industrial Psychology/Social Sciences or equivalent); 10 yrs HR generalist; 5 yrs leadership/managerial; SABPP registration advantageous.
Competencies: Communication; conflict resolution; contract management; coordination; decision-making; delivery; problem-solving; relationship building; Microsoft skills.
Key outputs: HR strategy & programmes; HRIS & self-service; policy & legislative compliance; project delivery & business partnering; workforce planning; talent/performance/OD; remuneration policy implementation; payroll inputs & benefits; EE & transformation scorecard; ER & bargaining forum; document management & archiving; budget & headcount cost control; audits, risk & reporting.
Apply: Submit CV as per advert; Click here to apply

7) General Manager: Facilities Management

Type: Permanent
Location: National portfolio (Head Office, CoC & 9 provincial offices)
Objective: Plan, provide and maintain SANRAL facilities, infrastructure and systems—safe, compliant workplaces and efficient operations.
Minimum: NQF 8 (Facilities/Property/Built Environment/Engineering/Commercial/Legal or equivalent); 10 yrs facilities/property management; 5 yrs managerial/3 yrs leadership; relevant professional registration advantageous.
Competencies: Communication; conflict resolution; contract management; coordination; decision-making; delivery; problem-solving; relationship building; Microsoft skills.
Key outputs: Facilities strategy & ops/logistics plan; OHSA/National Treasury & statutory compliance; asset & real-estate management; BCP/contingencies; maintenance & replacement planning; procurement pipeline; vendor/contractor SLAs & performance; pro-forma tender packs (cleaning, hygiene, HVAC, lifts, electrical, gardening, waste, etc.); asset register & losses; daily ops & inspections; space planning & accommodation; H&S compliance; systems procurement for FM; people/finance/risk/reporting & audits.
Apply: Submit CV as per advert; Click here to apply

Important: Employment reference checks are part of SANRAL’s recruitment process. Appointments are made in line with SANRAL’s Employment Equity plan.

APPLICATION PROCESS

APPLY HERE

SANRAL Vacancies – September 2025