Customer Service Officer – Boxer Distribution Centre (Polokwane, Limpopo) – Apply by 31 October 2025

Job Opportunity:

Location: Polokwane, Limpopo
Closing Date: 31 October 2025
Reference Number: BOX251017-1
Position Type: Permanent
Division: Supply Chain
Department: Distribution Centre
Education Level: Grade 12 / National Certificate (minimum)
Category: Retail & Logistics

Overview

Join one of South Africa’s most dynamic retail success stories — Boxer Superstores, a proud JSE-listed company and a leader in affordable retail innovation.

We are looking for an energetic and detail-oriented Customer Service Officer to join our Polokwane Distribution Centre.
If you thrive in a fast-paced logistics environment, love solving problems, and have a passion for exceptional customer service, this is your opportunity to grow with a trusted national brand.

Purpose of the Role

The Customer Service Officer plays a key role in ensuring a seamless flow of communication between the Distribution Centre and stores.
You’ll provide real-time updates on order progress, track delivery timelines, and resolve store queries quickly and professionally — keeping Boxer’s supply chain running efficiently and accurately.

Key Responsibilities

– Coordinate and manage store orders, including Jab orders, ensuring timely processing and communication.

– Maintain consistent, professional communication with store managers and regional teams.

– Address and resolve help desk queries efficiently to support store operations.

– Oversee pallet control procedures, ensuring accurate tracking and accountability.

– Maintain accurate order information, including ETAs (Estimated Time of Arrivals).

– Support internal departments with data and reporting to improve service delivery.

Minimum Requirements

Grade 12 / National Senior Certificate (essential).
Diploma or Degree in Supply Chain / Logistics (advantageous).
Minimum of 2 years’ relevant experience in a warehousing, logistics, or customer service environment.
Computer literacy – must be proficient in MS Office and warehouse management systems.
Excellent communication and problem-solving abilities.
High attention to detail and accuracy under pressure.
Strong organisational and multitasking skills.

Why Join Boxer Superstores?

Work for a JSE-listed national retailer committed to growth and innovation.
Be part of a supportive, customer-focused team that values excellence.
Contribute to a brand that is shaping the future of South African retail.
Enjoy career development opportunities within the Boxer Group network.
Inclusive and empowering company culture that celebrates teamwork and progress.

Boxer Superstores – Where Efficiency Meets Excellence.

APPLICATION PROCESS

APPLY HERE

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